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Return & Product Guarantee Policy
At Flowerbunches.com, we are committed to delivering farm-fresh quality. Because our products consist of delicate, perishable fresh-cut flowers sourced directly from expert growers, traditional physical returns are not permitted. However, we stand behind every stem we sell with our comprehensive satisfaction guarantee.
1. 100% Quality & Product Guarantee
If your flowers arrive damaged, unusable, incorrect in variety or color, or if items are missing, we will happily resolve the issue. Depending on your preference and upon claim approval, we will:
- Issue a 100% refund of the product price via your original payment method.
- Provide a store credit equal to the purchase price.
- Replace the affected product at no additional cost.
2. Important Shipping & Carrier Terms
- Carrier Delays: Once orders are consigned to our shipping partners (FedEx, major air cargo carriers, or refrigerated trucking), the product becomes the property of the customer. Flowerbunches.com is not responsible for transit delays caused by carriers or extreme weather conditions, and refunds cannot be issued for carrier-induced delays.
- Natural Variations & Substitutions: Mother Nature does not always cooperate, and seasonal agricultural fluctuations occasionally require last-minute substitutions. We do our absolute best to accommodate your order while maintaining the highest possible quality and aesthetic standards.
3. Initial Care & Unboxing
Our flowers ship directly from grower farms and may arrive looking slightly "thirsty" or sleepy from transit. Please inspect your order immediately upon delivery and follow our initial care guidelines (such as re-cutting stems at a 45-degree angle and allowing 4 to 12 hours of hydration) before evaluating bloom quality.
4. Claims Procedure
All claims for credit or replacement must be submitted within 48 hours of product receipt. To file a claim, please reach out to our team via phone or text at 405-294-2116 or email customers@flowerbunches.com. Please include:
- Your order number.
- The specific product in question.
- The exact number of stems or bunches impacted.
- Required: Clear photo documentation of the blooms and packaging.
5. Order Cancellation Policy
Orders may be cancelled up to 7 days prior to your scheduled ship date for a full refund. Cancellations received less than 7 days before the ship date will be eligible for store credit only.